Last updated: 10/3/2026
1. Overview
At Vertex Software (Pvt) Ltd, customer satisfaction is our priority. This Return & Refund Policy outlines our guidelines for refunds, cancellations, and returns for our software services and products.
2. Refund Eligibility & Process
We handle refunds based on the type of service or product:
- Custom Development: Refunds are tied to project milestones. Once a milestone is approved and paid for, it is non-refundable. If a project is cancelled mid-milestone, a partial refund may be issued for uncompleted work at the sole discretion of Vertex Software (Pvt) Ltd.
- SaaS / Subscriptions: You are eligible for a full refund within 7 days of your initial purchase if you are unsatisfied with the service. After 7 days, no refunds will be issued for the current billing cycle.
- One-time Software Licenses: Refunds may be issued within 14 days of purchase if the software is proven to be defective and our support team cannot resolve the issue.
3. Cancellation Policy
You may cancel your subscription or service agreement at any time by contacting our support team or through your account dashboard.
- Cancellation takes effect at the end of the current billing period.
- We do not provide prorated refunds for unused time in the final billing period.
4. Non-Refundable Items
The following are non-refundable:
- Domain name registrations and SSL certificates.
- Third-party plugin or theme licenses purchased on your behalf.
- Consultation fees once the consultation has taken place.
5. Processing Refunds
Approved refunds will be processed within 5-10 business days and credited back to the original method of payment.
6. Contact Us
To request a refund or return, please contact us with your order details at:
contact@vertex-software-enterprise.com
