Last updated: 10/3/2026
1. Introduction
Vertex Software (Pvt) Ltd ("we," "our," or "us") is committed to protecting the privacy and security of your Personal Information (PI) and Identity Data. This comprehensive policy outlines our practices regarding the collection, use, and protection of your data in compliance with global data protection standards.
2. Collection of Personal Information (PI) and Identity Data
We collect various categories of data to provide and improve our services. This includes:
- Identity Data: Personally Identifiable Information (PII) such as your full name, username, date of birth, and gender.
- Contact Data: Billing address, delivery address, email address, and telephone numbers.
- Financial Data: Bank account and payment card details (encrypted and processed securely).
- Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.
- Technical Data: Internet Protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
- Profile Data: Your username and password, purchases or orders made by you, your interests, preferences, feedback, and survey responses.
3. How We Use Your Personal Data & PI
We process your Personal Information (PI) lawfully, broadly for the following purposes:
- Service Delivery: To register you as a new customer, process and deliver your orders, and manage our relationship with you.
- Identity Verification: To verify your identity for security purposes and to prevent fraud.
- Improvement & Analytics: To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
- Marketing: To make suggestions and recommendations to you about goods or services that may be of interest to you (you may opt-out at any time).
4. Data Sharing and Disclosure
We do not sell your personal data. We may share your PI with trusted third parties solely for business purposes:
- Service providers acting as processors who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors, and insurers.
- Regulatory authorities as required by law.
5. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
6. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
7. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. Access to your personal data is limited to those who have a strict business need to know.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
- Cookies: Cookies are files with small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
- Usage Data: We may also collect information how the Service is accessed and used. This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version.
9. Contact Us
If you have any questions about this Privacy & Identity Policy, or wish to exercise your legal rights, please contact us at:
contact@vertex-software-enterprise.com
